Privacy policy

Introduction

Effective date: Friday, November 14, 2025 UTC
Welcome — this Privacy Policy describes how DOOR DADDY LLC (“we,” “us,” or “Door Daddy”) collects, uses, shares, and protects personal information through our website www.door-daddy.com (the “Site”) and related services. By using the Site and purchasing our products, you agree to the collection and use of information as described in this policy.

Information We Collect

Types of information we collect may include:

Contact & account information: name, email, phone number, billing/shipping address, account username.
Payment information: data required to process payments (payment card details are processed by third-party payment processors; we do not store full card details on our servers unless required and secured by our payment provider).
Order & transaction data: order history, products purchased, returns, refunds.
Device & usage data: IP address, browser type, device identifiers, operating system, pages visited, referral URLs, and analytics data.
Communications: customer service inquiries, support messages, reviews, and other correspondence.
Marketing preferences: opt-in choices for newsletters and promotional communications.
Cookies and tracking: see the Cookies & Tracking section below for details.
Optional data: if you provide product reviews, survey responses, or user-generated content.

How We Use Your Information

We use the information we collect to:

Fulfill orders and provide products/services, including processing payments, shipping, and handling returns.
Communicate with you about orders, account updates, offers, and support requests.
Provide and improve the Site, personalize content, analyze usage, and perform internal analytics.
Protect our business and users, detect, investigate and prevent fraudulent or illegal activity.
Comply with legal obligations.

Legal Bases for Processing (If you are in the EU/EEA)

Where applicable, we rely on the following legal bases: performance of a contract, legal compliance, legitimate interests (e.g., fraud prevention, Site operation, marketing unless you object), and your consent (for marketing and certain cookies/tracking).

Sharing Your Information

We may share your information with:

Service providers and vendors that help operate our Site and business (e.g., payment processors, shipping carriers, hosting providers, email and marketing platforms, customer support platforms, and analytics providers).
Shopify and Shopify apps: the Site is hosted on Shopify; Shopify and integrated apps may process information as controllers/processors.
Third-party payment processors (e.g., Shopify Payments, PayPal, Stripe) who process payment card information.
Advertising partners (when you consent or as allowed by law) for personalized marketing.
Legal and safety: when required by law, to respond to legal requests, to protect rights and safety, or to enforce agreements.
Business transfers: in connection with a merger, sale of assets, financing, or acquisition; personal data may be transferred as part of that transaction.

Cookies & Tracking

We use cookies and similar technologies to provide and improve the Site, analyze Site usage, and support marketing efforts. Types include:

Strictly necessary cookies (required for Site functionality and checkout).
Performance and analytics cookies (e.g., Google Analytics) to understand Site use and improve experience.
Functionality cookies to remember preferences.
Advertising/targeting cookies (e.g., Facebook Pixel, Google Ads) to deliver relevant ads.

You can manage cookie preferences through your browser settings or our cookie banner where available. Note that disabling certain cookies may affect Site functionality.

Third-Party Services & Integrations

We use third-party services such as Shopify, payment processors (e.g., Shopify Payments, PayPal, Stripe), analytics providers (e.g., Google Analytics), marketing platforms (e.g., email service providers, Facebook/Meta), and shipping carriers. These third parties have their own privacy practices; please review their policies. We only share the minimum information necessary for them to provide their services.

Data Retention

We retain personal information as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary by data type (e.g., transaction records may be retained for tax and accounting purposes).

Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If a data breach affecting your personal data is discovered, we will follow applicable laws regarding notification.

International Transfers

Our operations (and third-party service providers) may be located in the United States and other countries. Your information may be transferred to and processed in countries outside your jurisdiction, which may have different data protection laws. When required, we implement appropriate safeguards (e.g., standard contractual clauses) for international transfers.

Your Rights

Depending on where you live, you may have rights regarding your personal data, including:

Access: request a copy of personal information we hold.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal information (subject to legal exceptions).
Restriction or portability: request limitations on processing or receive data in a portable format.
Objection: object to certain processing, including direct marketing.
Opt-out: opt out of targeted advertising and certain data sales/sharing where applicable (see CCPA section below).

To exercise these rights, contact us using the details below. We may ask for identity verification before processing requests.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act and related laws, including the right to:

Request disclosure of categories and specific pieces of personal information collected, sold, or shared.
Request deletion of personal information (with exclusions).
Opt-out of sale or sharing of personal information for cross-context behavioral advertising.
We do not knowingly sell personal information of minors under 16. To exercise CCPA/CPRA rights, contact us at the details below. We will not discriminate for exercising privacy rights.

Children’s Privacy

Our Site is not intended for children under 16 (or higher age if required by local law). We do not knowingly collect personal information from children under that age. If you believe we have collected such information, contact us to request deletion.

How to Access, Update, or Delete Information

To access, update, or delete your personal information, or to exercise other rights, please:

Email: contact@door-daddy.com
Provide sufficient information to identify you and the request. We will respond in accordance with applicable law.

Marketing Communications & Unsubscribe

You may opt out of promotional emails by following the “unsubscribe” link included in each email or by contacting us directly. Transactional messages (e.g., order confirmations) are not subject to unsubscribe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective date” at the top and, where required, provide notice. Continued use of the Site after changes signifies acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact: